Joe Grimm, IV
Joe Grimm, IV
HVAC Technician
16 Reviews
“I was really impressed with Joe Grimm. He explained everything he was doing and seemed quite knowledgeable. Joe took care of an issue that another company wanted to ignore. I'll be changing to Dependable.”
“Joe was very polite.. friendly.. hard working.. and professional! Thnx!”
“Technician showed up on time. He quickly assessed the issue with the air handler (faulty capacitor) and had it up and going quickly. Tech offered other services: recurring service plan, air purifier and system replacement. Reason for 3 stars- tech reinstalled the air handler cover upside down and was getting ready to “tape” it closed because he was unable to get it to fit correctly. I told him it didn’t look right, his response was, “Yea it won’t go back on.” I was not comfortable with this and offered to help. I used his tools to reinstall the cover the right way. Tech insisted on taping the cover afterwards- which I was fine with, he bent the cover in a few places that I had to fix, again with his tools. An unknowing customer would not know any better and that’s unacceptable. Also, while signing the documents on his phone a text popped up from “Vicky” asking if he was almost done. While it’s not a big deal, it’s not professional.”
“Joe arrived on time, was extremely polite and professional. He had my unit up and running in a timely manner. Joe is a valuable asset to your team., he also recommended a maintenance plan. Thanks”
“Joe arrived on time, was extremely polite and professional. He had my unit up and running in a timely manner. Joe is a valuable asset to your team., he also recommended a maintenance plan. Thanks”
“All of your technicians are great!
Greg and Joe worked on our recent heating problem and I just want to thank them for being so great to work with. They are very knowledgeable and professional. Everyone in your company deserves to be congratulated for your outstanding service. The office staff is also a pleasure to deal with and Chris, who has answered my recent phone calls, should also be recognized. He has been so helpful and responsive. Your company apparently hires only the best people and truly believes in delivering the finest customer service. Thank you!”
“Arrived on time and gave a thorough explanation of what his actions would be to satisfy the problem. Corrected the problem efficiently and throughout was extremely courtious and pleasant. It was a pleasure having him in the home. We are use to this with our encounters with Dependable Service personnel.”
“Joe found an issue with our heating system during routine maintenance. He informed us of our options and returned to repair the system in a timely manner. Additionally, we found he was very knowledgeable and thorough. Highly recommend Dependable Service for their prompt, courteous, and excellent service!”
“Joe was on time, professional and very polite.”